I received an error on my mission: what should I do?

What is mission control?

After publishing your article and entering the publication URL on the platform, Getfluence automatically activates a control system. This robot checks every day that your publication meets all the brief's requirements: page accessibility, link compliance, rel tag, canonical tag, and Google indexation.

If a problem is detected, you will receive a notification.

Where can I find information about the error?

The instructions for correcting the error can be found in two places:

On the platform, directly in the "Publication" tab of the mission in error — you will find the type of error detected and the actions to take.
In the notification e-mail you received — it contains a description of the error and a direct link to the mission.

💡 Always start with the platform: that is where you need to act to correct and unblock the mission.

How does the error counter work?

The system checks your publication every day. Here is the logic:

Each day an error is present, the counter increases by +1.
If you fix the error, the counter resets to 0 the following day.
If the counter reaches 10 errors, the mission is cancelled.
If there are no errors after 30 days, the mission is validated and you can withdraw your earnings.

⚠️ Please note: the Google indexation check starts from day 20. Even if your article is already indexed, the green tick confirming indexation will only appear from day 21 onwards — this is normal system behaviour, not an error.

What errors can appear?

Here is a summary of the most common errors and how to resolve them:

Error	Main cause	Quick fix
Error 403 / 500	The robot cannot access the page (firewall or server error)	Authorise our robot's IP address: 34.78.132.172 in your firewall settings
Error 404	The URL entered is incorrect or the page is not online	Check that the article is published and that the URL entered is correct
Error 3XX — Redirect	The URL provided redirects to another page	Enter the article's final URL, without any redirect
Link URL problem	One or more links in the mission have a problem	Check that the links in the article match exactly those in the brief
Non-compliant anchor	The anchor text does not match the brief	Check that the clickable link text matches the anchor specified in the brief
Incorrect rel tag	The link type (DoFollow / Nofollow / Sponsored) does not comply with the brief	Edit the link's rel attribute to bring it in line with the brief
Incorrect canonical	The page has a canonical tag pointing to a different URL	Check that the canonical tag points to the article's own URL
Meta nofollow / noindex	The page contains a meta tag preventing crawling or indexation	Remove the nofollow or noindex meta tag from the article page
Article not indexed on Google	Google has not yet indexed the page (check from day 20)	See the dedicated article: "My publication is not indexed on Google: what should I do?"

👉 For detailed instructions on fixing each error, see Technical errors on a mission: detailed correction guide

What should I do if I cannot fix the error?

If the problem persists after following the instructions, contact our support team directly from the platform. Please include the mission number and a description of the issue encountered.

📌 Tip: first check whether the error is a false positive (for example, your article is genuinely online but the URL entered contains a typo).